Customers protest MTN outage, MTN Yhello says sorry we are working on it.

Some MTN customers on Saturday experiencing service outage and are unable to connect with loved ones and business associates in parts of the country, The PUNCH has learnt.

Our correspondent gathered that the customers were unable to use the mobile network operator’s call, data and SMS services.

“Emergency calls only” showed on the screens of MTN users our correspondent spoke with as of the time of filing this report at 04:30pm on Saturday.

The users told our correspondent that they started experiencing the outage around 2:30pm on Saturday.

Some of the users, who also subscribed to other telecom service providers, have since switched over in the interim to link up with friends and family.

Crew of Patmos Media Line complained that when they discovered the MTN lines they were using to send reports at around 11:00 hours failed they had to be switching to every other lines. As at 2100 hours the problem still persisted as MTN lines went on and off.

Some MTN users have also gone on social media to lament their frustration.

@kessyl tweeted, “MTN network completely off in Abuja…What is happening please?”

@iamjudin1911 wrote, “Is this world coming to an end? I can’t make calls with MTN at the moment…better confess your sins before it’s too late.”

“Can anyone explain what is wrong with #MTN network?” @AjibolaJibsin asked.

Presidential aide, Bashir Ahmed, wrote on Facebook, “It is not only your MTN, and it is not only in your area, majority every MTN users are experiencing bad networks this afternoon. So the MTN network problem is everywhere you go.”

Efforts to reach MTN Senior Manager, External Relations, Funso Aina, proved abortive on Saturday.



MTN Nigeria later posted on its official Facebook page, “Some of our customers are having difficulty connecting to the network today. We’re looking into this and are truly sorry for any inconvenience caused.”

While some subscribers report that the outage has been resolved as of 6pm on Saturday, others are still encountering difficulty using MTN services.

Telecommunication giant, MTN Nigeria reacted to the service outage experienced by some subscribers on

Saturday afternoon.

MTN which has over 77.35 million subscribers in the country, said it is working towards restoring normalcy in the affected areas.

In a post on its Facebook page, MTN apologized to customers experiencing the challenge, saying it was aware of the development.

The post reads, “Dear customers, we apologize for any inconvenience this has caused!

“Some of our customers are having difficulty in connecting to the network today. We are looking into this and are truly sorry for any inconvenience caused”.

MTN is the largest telecommunication provider in Nigeria with 77.35 million subscribers, according to latest industry statistics from the Nigerian Communications Commission.






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